FAQ

Frequently asked questions

What are the shipping options and costs?


Shipping is FREE to addresses within Australia. SecureCrayon uses standard Australia Post costs for all other shipping, which is automatically calculated at Checkout. Be sure to add your correct address when prompted. We send all prints in standard mailing tubes, this usually takes 2-3 days after full payment has been processed. Shipping will only take place on weekdays and not on the weekends.




How do I contact your company if my question isn’t answered here?


Please contact us through email (securecrayon@gmail.com) if you have any questions – we'd love to hear from you. We aim to reply back within 48 hours.




Who exactly is SecureCrayon?


SecureCrayon is the alter-ego of Pablo Francis, formerly known as Paul Smoorenburg. It's a long story.





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